THRILLING LOVE™ — REFUND POLICY

Effective Date: 11/25/25 Last Updated: 11/25/25 This Refund Policy explains how refunds are handled for purchases made through Thrilling Love™ (“we,” “us,” “our”) on the mobile app or website. Because Thrilling Love is a digital service, all payments are governed by: Apple App Store Terms of Service Google Play Terms of Service U.S. digital goods law EU Consumer Rights Directive (including 14-day cooling-off period) Global subscription commerce standards This policy applies to all regions unless a local law grants additional protections. 1. Where Refunds Are Processed A. Apple iOS Users If you purchased through the Apple App Store, all refunds must be requested directly from Apple, not Thrilling Love. Apple handles: Refund approvals/denials Billing adjustments Subscription cancellations Apple refund requests: ? https://reportaproblem.apple.com Thrilling Love cannot issue or override Apple refunds. B. Google Android Users If purchased through Google Play, refunds are processed by Google within the first 48 hours. Google refund requests: ? https://play.google.com/store/account After 48 hours, Google may still review requests, or Thrilling Love may assist where allowed. C. Direct Website Purchases (if enabled later) Refunds for purchases made directly via our website follow the policy below under “Digital Services Refund Rules.” 2. Digital Services Refund Rules Because Thrilling Love provides immediately accessible digital services, including: Premium filters Visibility boosts Unlimited messaging Profile upgrades Premium matchmaking features …refunds may be limited under the law once digital access has started. 3. Subscription Auto-Renewals All subscriptions: Renew automatically Are charged to your Apple ID or Google account Must be canceled before the renewal date We cannot refund: Missed cancellations Partial subscription periods Unused time after renewal This is standard across all major apps. 4. EU/EEA 14-Day Cooling-Off Rights Under EU consumer laws: EU users have the right to request a refund within 14 days of purchase unless they: Begin using the digital service Access premium features Consume purchased digital benefits Once service begins, the right to withdraw may no longer apply. Thrilling Love complies with this requirement globally. 5. Non-Refundable Situations Refunds will not be provided when: A user has violated Community Guidelines A user has been blocked, banned, or removed A user has already accessed paid features A subscription auto-renewed due to late cancellation A package or boost has been partially or fully consumed The request is based on lack of matches, activity, or results Thrilling Love™ makes no guarantee of match success or outcomes. 6. Situations Eligible for Review We may review refund requests when: A transaction was duplicated A technical error prevented use Fraudulent activity is suspected Billing was incorrect due to a system error All reviews are case-by-case. 7. How to Request a Refund Apple / iOS Users Submit directly to Apple: ? https://reportaproblem.apple.com Google Play Users Submit through Google Play: ? https://play.google.com/store/account Website Purchases (if enabled later) Email us: ? thrillinglovesupport@gmail.com Subject: Refund Request Include: Name Email Order number Device type Reason for request 8. Fraud & Chargeback Policy Fraudulent disputes or chargebacks may result in: Account suspension Permanent removal Loss of access to purchased services We always cooperate with payment processors and law enforcement on fraud cases. 9. Changes to This Policy We may update this Refund Policy at any time. Major changes will be announced within the app. 10. Contact Us For all refund questions related to purchases outside the App Store or Google Play: ? Thrilling Love Support Team Email: thrillinglovesupport@gmail.com Subject: Billing / Refund Inquiry