REFUND POLICY

Refund Policy

Effective Date: 11/25/25
Last Updated: 11/25/25

This Refund Policy explains how refunds are handled for purchases made through Thrilling Love™ (“we,” “us,” “our”) on the mobile app or website.

Because Thrilling Love is a digital service, all payments are governed by:

• Apple App Store Terms of Service
• Google Play Terms of Service
• U.S. digital goods law
• EU Consumer Rights Directive (including the 14-day cooling-off period)
• Global subscription commerce standards

This policy applies to all regions unless local law provides additional protections.

1. Where Refunds Are Processed

A. Apple iOS Users

If you purchased through the Apple App Store, all refunds must be requested directly from Apple, not Thrilling Love.

Apple handles:

• Refund approvals or denials
• Billing adjustments
• Subscription cancellations

Apple refund requests:
https://reportaproblem.apple.com

Thrilling Love cannot issue or override Apple refunds.

B. Google Android Users

If purchased through Google Play, refunds are processed by Google within the first 48 hours.

Google refund requests:
https://play.google.com/store/account

After 48 hours, Google may still review requests, or Thrilling Love may assist where permitted.

C. Direct Website Purchases (if enabled later)

Refunds for purchases made directly via our website follow the rules described below under “Digital Services Refund Rules.”

2. Digital Services Refund Rules

Because Thrilling Love provides immediately accessible digital services, including:

• Premium filters
• Visibility boosts
• Unlimited messaging
• Profile upgrades
• Premium matchmaking features

Refunds may be limited once digital access has started, as permitted by law.

3. Subscription Auto-Renewals

All subscriptions:

• Renew automatically
• Are charged to your Apple ID or Google account
• Must be canceled before the renewal date

We cannot refund:

• Missed cancellations
• Partial subscription periods
• Unused time after renewal

This policy is standard across major app platforms.

4. EU/EEA 14-Day Cooling-Off Rights

Under EU consumer law, users may request a refund within 14 days of purchase unless they:

• Begin using the digital service
• Access premium features
• Consume purchased digital benefits

Once service access begins, the right to withdraw may no longer apply. Thrilling Love complies with this requirement where applicable.

5. Non-Refundable Situations

Refunds will not be provided when:

• A user has violated Community Guidelines
• A user has been blocked, banned, or removed
• A user has already accessed paid features
• A subscription auto-renewed due to late cancellation
• A package or boost has been partially or fully consumed
• The request is based on lack of matches, activity, or results

Thrilling Love makes no guarantee of match success or outcomes.

6. Situations Eligible for Review

Refund requests may be reviewed when:

• A transaction was duplicated
• A technical error prevented access
• Fraudulent activity is suspected
• Billing was incorrect due to a system error

All requests are reviewed on a case-by-case basis.

7. How to Request a Refund

Apple / iOS Users

Submit directly to Apple:
https://reportaproblem.apple.com

Google Play Users

Submit through Google Play:
https://play.google.com/store/account

Website Purchases (if enabled later)

Email us at:
thrillingloveapp@gmail.com

Subject: Refund Request
Please include:

• Name
• Email
• Order number
• Device type
• Reason for request

8. Fraud & Chargeback Policy

Fraudulent disputes or chargebacks may result in:

• Account suspension
• Permanent removal
• Loss of access to purchased services

We cooperate fully with payment processors and law enforcement in fraud cases.

9. Changes to This Policy

We may update this Refund Policy at any time. Major changes will be announced within the app.

10. Contact Us

For refund questions related to purchases outside the App Store or Google Play:

Thrilling Love Support Team
Email: thrillingloveapp@gmail.com
Subject: Billing / Refund Inquiry